If the voter takes the appropriate action to cast a ballot, but the system does not accept and record it successfully, including failure to store the ballot image, then the DRE SHALL so notify the voter and provide clear instruction as to the steps the voter should take to cast the ballot.
Applies To: DRE
Test Reference: Part 3: 3.2 “Functional Testing”
DISCUSSION
If a DRE fails at the point of casting a ballot, it must clearly indicate to the voter and to election officials responding to the failure whether or not the ballot was cast. Otherwise, election officials may be unable to provide substantial confirmation that the vote was or was not counted, possibly resulting in disenfranchisement or the casting of two ballots by a single voter.
A device that "freezes" when the voter attempts to cast the ballot, providing no evidence one way or the other whether the ballot was cast, would violate this requirement.
Source: 2002 VSS I.2.4.3.3.k / VVSG'05 I.2.3.3.3.m